Orders and Shipping

The order confirmation email contains the Tracking Number, a code that allows you to track the package in real time on the courier's website.

If you have a My Account, you can follow your order directly from the "My orders" section.

We currently ship to Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, the Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

We are unable to deliver to post office boxes or "hold mail" services.

Additionally, we cannot ship to the following locations: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French Overseas Departments, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Islands, San Marino and Vatican City.

On the product page, under "Size and fitting", you can find our size guide. You can also use our FitFinder tool to get personalised recommendations on the best size for you.

For further assistance, feel free to contact our Customer Service team.

Changes can be made before the warehouse finishes processing the order. If you've changed your mind, we recommend reaching out to our Customer Service team as soon as possible so they can check the status of your order.

In any case, you can request a return within 14 days of delivery, no matter the reason. You can find more details under "Returns and Refunds" and "Terms and Conditions".

The courier will leave a note with their contact details. Please contact the courier to check if a second delivery attempt will be made or if your order will be left at a collection point (access point).

If you do not contact the courier or fail to collect your order from the collection point, the package will be returned to our warehouse after a few days, and you will be refunded.

No, you don't need to be registered on our website to make a purchase. However, signing up is quick, free and secure, and it gives you access to a range of exclusive benefits, including:

1. Tracking your orders and purchase history;

2. Managing your returns with ease;

3. Saving your shipping and payment details for a faster checkout;

4. Keeping your favourite items always at hand in your wishlist;

5. Receiving exclusive updates from the iBlues world to stay up to date with the latest trends.

If you haven't already, create your account here.