We have received your return request.

OPTION 1 - ARRANGE THE COLLECTION OVER THE PHONE

 

1. Visit DHL.com/(Your Local Country).

 

2. Navigate to Customer Service Section and call the number displayed.

 

3. You will be asked for the tracking number on your label. This is located under the first barcode.

 

4. When the courier arrives, please hand them the additional label received included with your items.

 

OPTION 2 - ARRANGE THE COLLECTION ONLINE

 

1. Visit DHL.com or mydhl.express.dhl and select your Local Country.

 

2. Navigate to "Schedule a Pickup" or "Request Courier Pickup".

 

3. Click on "eReturn Shipment" or "I have a label".

 

4. Enter the tracking number from the label. This is located under the first barcode.

 

5. Click "Schedule Pickup" and select a time slot.

 

6. Your return has now been registered via DHL and a courier will come and pickup your parcel.

 

7. When the courier arrives, please hand them the additional label received included with your item.

 

OPTION 3 - DROP OFF

 

1. If you are having difficulty arranging suitable collection, you can drop the package off at your nearest DHL Service Point.

 

2. You can find your nearest local DHL service here: www.dhl.com/en/express/shipping/find_dhl_locations.html

 

Please note the above steps can vary from Country to Country and can be changed without prior notice.